UK Delivery Charges

At ColThat we try to make delivery as as affordable as possible and offer two speeds of delivery, Royal Mail 48 and Royal Mail 24.
You only pay one delivery charge per order
Delivery Type Notes Price

Royal Mail 48
2-3 working days after dispatch

All orders

£2.50 
Flat rate per order

 

Orders containing only qualifying free UK shipping items.
(Books, Select Trading Card Booster Packs)

FREE
Flat rate per order

Royal Mail 24
1-2 working days after dispatch

All orders

£3.95 
Flat rate per order

 

Orders containing only qualifying free UK shipping items.
(Books, Select Trading Card Booster Packs)
£3.95
Flat rate per order

Some items which are too large to be sent using these services may be sent by courier at our discretion. We also reserve the right to use the most appropriate shipping method applicable for the items being ordered. This can include adding 'signed for' services to packages where we require delivery confirmation, or using a different service from those stated above. Any changes made will be for the sole purpose of ensuring the most speedy and safe delivery of your goods, any extra costs involved in such changes will be met by us. In any case where this occurs we will affect delivery of your goods through a reputable postal carrier as listed below.

Delivery Dates

Delivery dates shown for products that are in stock for the delivery method Royal Mail 24 hours. This date excludes any UK Public holidays and Sundays, Royal Mail 24 aims to delivery within 1-2 working days (Monday - Saturday) after dispatch. Royal Mail 24 is available for an additional cost at checkout.

Please allow additional time for delivery around UK public holidays and for any other delivery methods other than Royal Mail 24.

We aim to dispatch all orders the following working day, we are unable to guarantee same day dispatch on orders and we ask you take this into consideration when placing your order. On rare occasions, such as busy periods, we may require additional time to dispatch orders. We ask that you allow up to 5 working days for us to dispatch your order.

NOTE: When purchasing multiple items at once and selecting to group items for one delivery all items will be dispatched once all items are available and in stock.

How long does dispatch take?

We aim to dispatch all in stock products the next working day, Monday to Saturday, after your order has been placed via your select delivery method. On rare occasions, such as busy periods around release dates, we may need additional time to dispatch your order and ask that you allow up to 5 working days for us to dispatch your items during these times. If your item has not yet been dispatched and you think it should be please get in touch and we will be happy to help.

International Shipping

Although we do not directly ship outside of the UK there are many services that offer International Mail Forwarding. These offer you a UK address to a third party who will reship your items to international address.

Services that our customers use include: forward2me.com and myukmailbox.com

Note we do not endorse or are we associated with any third party mail forwarder. We do not take responsibility for items once they have arrived at your third party mailer and so you should seek a service with compensation to the value of your order should losses or damaged occur.

What if my order hasn't arrived?

We always do our best to send orders in good time to meet our expected delivery window, however sometimes items may be delayed due to reasons beyond our control. We ask that you allow up to 10 working days for your item to arrive after dispatch before contacting us.

We ask that you first check with other members of your household and your neighbours to see if they have taken delivery of your parcel for you, you can also contact your local Royal Mail delivery office to see if your parcel is waiting for collection. You can find your local delivery office on the Royal Mail website.

If you are unsuccessful at receiving your parcel using the above methods please contact us were we will raise an investigation with Royal Mail to locate your parcel. If your parcel is deemed to be lost we will send a replacement, or where a replacement is not possible refund you for the lost item(s).

We may file a claim with Royal Mail if the parcel is deemed lost, at this point we will inform you and ask that when Royal Mail contact you, you provide all the information they require in a timely manner to help complete the investigation.

Preorder items

Pre-order Payments

All payments are processed on dispatch. No payment will be taken till we are ready to dispatch your order. You will, however, see an authorised payment (pending payment), this is used for fraud checking and is not a payment to ourselves, this will automatically disappear from your pending payments and will not show on your statement. Once stock arrives we will reauthorise and capture payment.

Pre-Order Dates

Items available for pre-order will be dispatched by your selected delivery method once they are available, we usually process items within 24-48 hours of them arriving with us. The availability date is shown on the product page and can also be found in your order history, this date is an estimate based on our supplier's information and is subject to change without notice. Once your item is in stock we will complete payment for your order and prepare it for dispatch.

We are unable to take responsible for delays caused by our suppliers. While delays are unfortunate these are outside of our control and we will be working hard to receive the items to you as soon as possible.

Release Dates

Release dates are for items that have an official general UK release date, this date is the set by manufactures. This is the date which items are allowed to go on general sale in the UK. We may offer items with official release dates as a pre-order, where possible we will aim to ship these to arrive with you on release date, however items may be subject to restrictions set my manufactures which prevent us dispatching items before the release date. If this is the case your item will be dispatched on release date and arrive with you after.

We are unable to take responsibility for delays and/or changes caused by our suppliers or manufacture. While delays are unfortunate these are outside of our control and once items are available these will be shipped.

Ordering more than one item

If you are ordering more than one item, please be aware that items may not be delivered together, see the individual items estimated dispatch dates in your basket.

Home Delivery Terms

  • Delivery times apply to items in stock at the time of ordering.
  • Pre-oder items will be dispatched once they are in stock. Preorder delivery dates are estimated and subject to change without notice.
  • Deliveries normally occur between 7am and 7pm. Currently the exact timing of delivery cannot be specified for deliveries by Royal Mail. 
  • Working days are classified as Monday to Saturday and exclude bank holidays.
  • Unless otherwise stated, all deliveries will be made direct to your door.
  • We do not deliver items to multiple addresses.
  • Please leave a daytime telephone number as we may contact you to arrange a convenient delivery date, mobile numbers are usually best.
  • If your order contains more than one item you may be contacted by more than one operator to arrange the delivery date, and the products may be delivered separately even if they have the same estimated delivery dates.
  • Delivery is available to all UK mainland addresses. Customers living in some remote rural areas should note some services are not available or surcharges will be applicable to your delivery fee. If you live in one of these areas, our Surcharge Delivery Table will show you the affected postcodes and available delivery services.
  • For orders cancelling any items that bring the order total below £20, prior to the items being delivered, you will be charged the appropriate delivery cost for the remaining value of the shopping basket as detailed in the delivery charges.