Delivery Information

Delivery dates shown for products that are in stock for the delivery method Royal Mail 24 hours. This date excludes any UK Public holidays and Sundays, Royal Mail 24 aims to delivery within 1-2 working days (Monday – Saturday) after dispatch. Royal Mail 24 is available for an additional cost at checkout.

Please allow additional time for delivery around UK public holidays and for any other delivery methods other than Royal Mail 24.

We aim to dispatch all orders the following working day, we are unable to guarantee same day dispatch on orders and we ask you take this into consideration when placing your order. On rare occasions, such as busy periods, we may require additional time to dispatch orders. We ask that you allow up to 5 working days for us to dispatch your order.

NOTE: When purchasing multiple items at once and selecting to group items for one delivery all items will be dispatched once all items are available and in stock.

We offer International Shipping to select destinations, a full list of the countries we ship to can be found above. 

Pricing
Pricing for International Shipping is based on your shipping destination, size, and weight of your order. Please use the shipping calculator in the checkout to receive a shipping quote.

Restricted Products
Some products we cannot ship internationally, these include Magic: The Gathering, which we are unable to ship outside of the UK. If you place an order for Magic: The Gathering for delivery outside of the UK your order will be cancelled.

Customs and Import Duties
All customs charges, import duties and taxes charged by your local authority are payable by the customer. By placing an order to be shipped internationally (outside of the UK) you are agreeing you understand you are liable for these charges.

Customer Support
We only offer Customer Support in English. Please ensure that you only communicate with us in English so that we can assist you with any queries.

We always do our best to send orders in good time to meet our expected delivery window, however sometimes items may be delayed due to reasons beyond our control. We ask that you allow up to 10 working days for your item to arrive after dispatch before contacting us.

We ask that you first check with other members of your household and your neighbours to see if they have taken delivery of your parcel for you, you can also contact your local Royal Mail delivery office to see if your parcel is waiting for collection. You can find your local delivery office on the Royal Mail website.

If you are unsuccessful at receiving your parcel using the above methods please contact us were we will raise an investigation with Royal Mail to locate your parcel. If your parcel is deemed to be lost we will send a replacement, or where a replacement is not possible refund you for the lost item(s).

We may file a claim with Royal Mail if the parcel is deemed lost, at this point we will inform you and ask that when Royal Mail contact you, you provide all the information they require in a timely manner to help complete the investigation.

Pre-order items cannot be purchased alongside standard, in stock items, these must be places in a separate order.

Pre-order Payments
All payments are processed on dispatch. No payment will be taken till we are ready to dispatch your order.

Pre-Order Dates
Items available for pre-order will be dispatched by your selected delivery method once they are available, we usually process items within 24-48 hours of them arriving with us. The availability date is shown on the product page and can also be found in your order history, this date is an estimate based on our supplier’s information and is subject to change without notice. Once your item is in stock we will complete payment for your order and prepare it for dispatch.

We are unable to take responsible for delays caused by our suppliers. While delays are unfortunate these are outside of our control and we will be working hard to receive the items to you as soon as possible.

Release Dates
Release dates are for items that have an official general UK release date, this date is the set by manufactures. This is the date which items are allowed to go on general sale in the UK. We may offer items with official release dates as a pre-order, where possible we will aim to ship these to arrive with you on release date, however items may be subject to restrictions set my manufactures which prevent us dispatching items before the release date. If this is the case your item will be dispatched on release date and arrive with you after.

We are unable to take responsibility for delays and/or changes caused by our suppliers or manufacture. While delays are unfortunate these are outside of our control and once items are available these will be shipped.